Welcome to the Web 2.0 Social Media Survey

This survey explores your perceptions of using the Social Media services (e.g. Facebook and Twitter) of a particular company

The survey will ask you to choose a Social Media service operated by a company that you have used recently
and respond to questions regarding that service.

Most questions require you to indicate a number on a seven-point scale as illustrated below.
For these questions, please choose a number that best indicates the degree to which you disagree or agree with that question or statement.

Participation in the survey is voluntary.  You are not required to reveal your identity.
All data provided will be kept confidential and will not be shared with any third-party organisation.

Please answer all questions.

Thank you for your participation